**Description**

We are seeking a dependable, customer-focused **Customer Service Representative** to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.

**Primary Responsibilities** :

+ Serve as the first point of contact for customer inquiries via phone, email, and chat
+ Provide timely, accurate, and professional responses to customer questions and service requests
+ Resolve customer concerns and complaints with a positive, solution-oriented approach
+ Document customer interactions, service requests, and resolutions in internal systems
+ Follow up with customers to ensure satisfaction and complete issue resolution
+ Maintain and update customer records and databases to ensure accuracy
+ Coordinate scheduling, appointments, a...