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Customer Service Representative

Company

Shively Diversified Management Services

Location

Grand Rapids, Michigan, United States

Posted

May 16, 2026

Position Overview

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.



Responsibilities:
• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly


Requirements



  • A high school diploma and 1-3 years of customer service experience is preferred

  • Able to complete assigned tasks working with little to no supervision

  • Good written and oral...

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