We are looking for a dedicated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and processes
• Handle customer complaints and resolve issues efficiently
• Maintain detailed records of customer interactions and transactions
• Process orders, forms, applications, and requests
• Escalate complex issues to the appropriate teams when necessary
• Follow up with customers to ensure resolution and satisfaction
• Meet or exceed performance metrics and service level agreements (SLAs)

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