Customer Service Representative – Benefit Plans & Claims Processing Opening created by internal promotion – come grow with us!

Are you the kind of person who can turn a benefits question into a clear, confident answer?

Do you thrive on the phone and take pride in precision?

If so, we’d like to meet you.

We’re adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!

What You’ll Do Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans Educate members on Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs)  plan guidelines and eligibility requirements Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations Troubleshoot issues, resolve discrepancies, and ensure ti...