Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager

Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:

· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

· Follow up with customers after completed jobs to ensure customer satisfaction with work

· Responsible for managing Net Promoter Score system and creating report for weekly production meeting.

· Assist sales team with follow up on sent proposals

· Use of scorpion, home advisor and other marke...