Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 30,000 to 40,000 PHP/Monthly
Job Description
The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities:
+ Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.

+ Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.

+ Document call details and maintain accurate records in the system for reference and reporting purposes.

+ Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.

+ Follow up on customer i...