Customer Service CoordinatorFixed Term Contract with Hybrid WorkingAbout Our Client
This opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.
Job Description
Manage customer queries and resolve issues promptly and effectively.Process customer orders accurately and ensure timely delivery.Coordinate with internal teams to address customer needs and improve service levels.Maintain up-to-date records of customer interactions in the CRM system.Assist in handling complaints and provide suitable solutions to customers.Support the sales team with administrative tasks as required.Monitor and report on service performance metrics to identify areas for improvement.Contribute to building strong relationships wit...