The Role
We are looking for a Customer Service Representative (CSR) to support customers and contractors throughout the EV charging installation journey. This role serves as the primary point of contact for project status inquiries, installation concerns, scheduling questions, permit updates, pricing-related inquiries, and customer support requests.
The ideal candidate is customer-focused, resourceful, and confident in handling both phone and email interactions. Successful CSRs demonstrate strong communication skills, sound judgment, ownership, and the ability to navigate multiple systems while delivering an exceptional customer experience.
Customer Support & Project Management
* Handle inbound customer and contractor inquiries via phone, email, and chat systems.
* Manage customer interactions related to EV charging installation projects across various program types.
* Provide project updates regarding installer a...