Position Overview
We are seeking a dedicated Customer Service Representative II to join CEVA Air and Ocean Transverse division, based in Mexico City, Alcaldía Benito Juárez.
In this role, you will play a vital part in ensuring our customers receive timely, high-quality service across multi-product logistics operations.
You will act as a key liaison between customers, operations, and other internal teams, contributing to the seamless execution of international shipping processes.
Key Responsibilities
Coordinate shipment activation procedures, ensuring all necessary steps are completed efficiently and accurately.
Perform diligent follow‐up on pre‐alerts with origin points to anticipate and mitigate potential delays or deviations.
Notify Operations (OPS) teams promptly upon shipment arrival to facilitate smooth transitions and on‐time deliveries.
Review and verify quotations and charges at origin and destination to maintain financial accuracy and transpa...