Customer Service Representative - JOB00905

The leading digital life insurer from Singapore has entered the Philippine life insurance market after forming a new joint venture for its business growth. Their project plan is to build an omnichannel customer service supporting Asia.

About the role

• Answer and resolve any questions and/or complaints that customers have regarding their policy with accuracy and efficiency.
• Provide information to potential new customers who have questions regarding the products and services.
• Ensure excellent service standards and maintain high customer satisfaction.

Position requirements

• 2+ years’ experience in the insurance industry and customer support experience
• Familiar with Omnichannel CRM systems and practices
• Knowledge of insurance investment business an asset
• Proficient in MS Office Applications (Word, PowerPoint, and Excel)