The Ministry of Social Development - Senior Services
* Permanent, full-time position (37.55 hours per week)
* Start date: Wednesday 23 September 2026
* Starting salary: $61,466.00 with annual salary progression
We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
What you'll be doing | Ko te mahi
In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Your responsibilities will include:
* Guiding clients through our services by providing clear and accurate information.
* Offering tools and support to help clients access the services they need.
* Listening with empathy and working to resolve challenges during calls.
* Making decisions using tools and resources to ensure the right support is provided.
Some calls may be difficult, as you'll be assistin...