Description
We are looking for an experienced Customer Service Representative to join a client in Kansas City, Missouri. This is a Contract to permanent position where you will play a key role in providing exceptional support to policyholders, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will bring strong communication skills, a deep understanding of financial retirement products, and a commitment to delivering high-quality service.


Responsibilities:

• Address and resolve policyholder complaints and issues, ensuring timely communication of solutions.

• Process various policy values, including premium refunds, loan balances, and death benefit requests.

• Review and implement policy changes with accuracy and attention to detail.

• Utilize web-based customer software to manage and track inquiries effectively.

• Communicate with policyholders via email and phone to address concerns and provide u...