Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?

We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.

What you’ll be doing:

* Acting as the first point of contact for customers by phone and email

* Booking and coordinating service, maintenance and repair visits

* Planning engineer workloads and scheduling jobs efficiently

* Liaising with customers and engineers to ensure smooth delivery of service work

* Updating internal systems, job records...