Job Description

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer complaints and queries effectively.
• Maintain accurate records in CRM/system.
• Meet KPIs including Quality Score, Average Handle Time, and Customer Satisfaction.

Required Qualifications & Skills

• Minimum Intermediate; Bachelor’s degree preferred.
• Strong communication skills (English).
• Basic computer and CRM knowledge.
• Customer-oriented attitude and problem‑solving skills.