Description
We are looking for a Customer Service Representative to support residents by addressing policy-related questions and providing timely updates through an online service portal.


This Contract position is based in Lakewood, Colorado, and is ideal for someone who communicates clearly in writing, enjoys investigating account details, and can work independently in a fast-paced environment.


The role combines customer support, document handling, and research to help resolve coverage, refund, and account-related inquiries with accuracy and care.


Responsibilities:


• Monitor the service portal daily to review new resident inquiries and prioritize responses based on the issue presented.


• Investigate account, resident, and property details by using internal tools and available search resources to gather accurate information.


• Explain policy-related outcomes, including denial reasons and ref...