Customer Service Representative – Order Management SpecialistPosition Summary
We are seeking a detail-oriented Customer Service Representative to support customers through phone, email, and online chat while managing order processing activities. This role is responsible for order entry, order management, purchase order processing, customer communications, and resolving order-related inquiries.
Note: This is not a data manipulation or reporting position. The primary focus is customer support, order management, and purchase order processing.
Responsibilities

+ Support customers via telephone, email, and online chat regarding order placement, order status, tracking, and product information.

+ Accurately process customer orders and transactions within the order management system.

+ Provide prompt and accurate responses to customer inquiries regarding orders, pricing, shipping, and product availability.

+ Review and release assigned order holds w...