Description We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly.

Responsibilities:
• Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency.
• Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options.
• Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team.
• Conduc...