Role Summary

We are looking for a customer-focused Live Chat Support & Shopify Order Specialist to deliver fast, accurate, and friendly support through live chat while managing orders on the Shopify platform. In this role, you will assist customers with inquiries, process and track orders, coordinate with internal teams to resolve delivery issues, and identify opportunities to recommend relevant products—all while ensuring an excellent customer experience that drives satisfaction and repeat purchases.

Key Responsibilities

Customer Support (Live Chat)

• Respond to customer inquiries via live chat in a professional, helpful, and timely manner.
• Provide clear and accurate information about products, pricing, promotions, availability, order status, and policies.
• Troubleshoot customer concerns such as incorrect items, missing orders, damaged products, and billing questions.
• Escalate complex ...