Join a Global Fintech Company Supporting International Customers!

Looking to take the next step in your customer service career? We're looking for a Mandarin-speaking Customer Service Representative to join a global fintech company supporting customers across multiple international markets.

If you have at least 2 years of customer service or BPO/contact center experience and enjoy helping customers through multiple communication channels, we'd love to hear from you!

Location: Kuala Lumpur

Working Hours: 9:00 AM - 6:00 PM / 11:00 AM - 8:00 PM

Working Arrangement: Hybrid (4 days WFH)

Support Channels: Phone, Email & Live Chat

Language: English & Mandarin

What You’ll Be Doing

• Provide professional support to customers via phone, email, live chat, and other communication channels.
• Resolve customer enquiries accurately and efficiently while meeting service quality standards, KPIs, ...