Excel as a Customer Service Representative at TD’s Markham Small Business Advice Centre, shaping client relationships through outstanding support. Assist callers with business inquiries effectively while promoting TD services.
In this role, you will be essential to Personal & Commercial Banking, addressing clients’ needs directly over the phone. Your ability to empathize and problem-solve will drive enhanced customer satisfaction and help you meet performance objectives.
Key Responsibilities:
• Provide exceptional support to business owners
• Resolve first contact inquiries with efficiency
• Achieve all performance and customer experience goals
• Engage in ongoing training for professional growth
• Maintain integrity while handling sensitive information
Requirements:
• High School Diploma or equivalent
• Fluent in Cantonese and/or Mandarin preferred
• Excellent communication and multitasking abilities
• High proficiency in using various digital devic...