Description
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.; Perform order validation and exception resolution, including pricing issues.; Handle order-related issues or customer complaints promptly and efficiently.; Maintain accurate records of all orders, purchase orders, and order confirmations.; Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.; Monitor orders, process credits/cancellations, and handle purchase order revisions.; Manage customer service issues related to returns, exchanges, and order modifications.; Work closely with sales, logistics, and finance teams to ensure seamless order processing.; Handle inbound customer calls and emails regarding orders, products, and services. Enter customer orders into ERP system; Work with production, planning, warehouse, and shipping teams to process orders; Handle dealer network inquiries (n...