Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Handle inbound customer inquiries via phone, chat, and email channels

Support customers with mobile, internet, and TV-related questions and issues

Assist with SIM card activation, mobile data setup, and account-related requests

Guide customers through TV box installation and home internet setup processes

Troubleshoot basic technical issues and provide effective solutions

Deliver professional, customer-focused, and solution-oriented support

Identify cross-selling and upselling opportunities when appropriate