Start: 23.07.26

Location: Lisbon, Portugal

Work model: Remote (within Lisbon Area)

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary



DUTIES AND RESPONSIBILITIES:

Handle customer interactions across various communication channels, including phone, email, live chat, and social media

Provide clear and accurate information in response to customer inquiries, following established company policies and procedures

Assist with general questions, product or service information, and basic technical support

Respond to incoming customer requests and accurately document relevant case details in the appropriate systems

Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary

Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper ca...