Position Overview
Description We are looking for a Customer Service Representative to support customer-facing operations for a manufacturer in the semi-conductor and electric components industry in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys balancing responsive service with accurate order and quote coordination in a fast-paced environment. The role will focus on day-to-day transactional support, including order entry, status communication, and issue resolution, while working closely with internal teams to deliver a dependable customer experience.
Responsibilities:
β’ Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and service expectations to provide informed support.
β’ Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries.
β’ Manage customer concerns involving returns, shipment follow-up...