Teleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad

• Location: Malad, Mumbai, Maharashtra
• Job Type: Full-Time | 24/7 Rotational Shifts
• Salary: ₹28,000 In-Hand per month

Key Responsibilities:

• Handle customer queries and concerns through chat in a professional and timely manner
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution
• Maintain high CSAT scores and meet defined KPIs
• Accurately log interactions and update CRM systems
• Collaborate with team leads to improve customer experience
• Adhere to process guidelines, data privacy, and compliance standards

What We Are Looking For:

• Qualification: Graduate - Mandatory
• Experience: ...