Job Description – (Voice Process)

Position: Customer Support Executive – Voice Process
Shift: Graveyard / Night Shift {2:30AM - 4:30PM}
Working Days: 5 Days Working
Week Offs: Fixed Sunday Off + 1 Rotational Off
Salary: 3LPA To 3.5LPA

Role Overview
We are looking for dynamic and customer-focused professionals for the Customer Support (Voice) team. The role involves handling retention calls, addressing customer concerns, and ensuring a positive customer experience to improve customer loyalty.

Key Responsibilities
Handle inbound/outbound customer retention calls professionally.
Understand customer concerns and provide suitable resolutions.
Retain existing customers by offering appropriate solutions and service support.
Build strong customer relationships through effective communication.
Maintain high customer satisfaction and loyalty standards.
Accurately document customer interactions in the system.
Meet daily/weekly/monthly...