On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

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Job Description

Insurance Health & Wellness

Health Insurance

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.

Key Responsibilities:

• Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
• Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
• Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships ...