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The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
This role requires support for the morning shift from 11:00 PM to 8:00 AM, on a 5-day work week (Monday to Friday)
This is a 1-year full-time contract position
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Provide order processing data entry, perform necessary changes to customer address information in Oracle, including corrections, additions, and deletions while ensuring accuracy. to ...