Job Title: Customer Service Representative
Location: Glasgow Head Office
Contract: Permanent | 35 hours per week
Working Pattern: Nightshift | 4 on 4 off | Rotation between 9:30pm - 07:30am
Salary: £27,675.37 per annum
Job Purpose:
* To answer inbound calls and make outbound calls in a professional manner.
* Monitor and manage jobs and calls with a high focus on response times and operational performance.
* Oversee jobs management, parts ordering and asset and PPM functions.
Key Accountabilities:
Safety
* To ensure that all activity compiles with Health & Safety policies.
People
* To ensure company policies and practises are followed and delivered consistently.
* To read and understand Company People Policies and Guidelines in particular guidelines for reporting in sick, scheduling holidays, dress code and timekeeping. Ensure pass and name badge are worn at all times whilst within the call centre.
Excellence
* To take ow...