Tumanggap at sumagot ng tanong o concern ng customer via phone, email, chat, o social media — tungkol sa produkto/serbisyo, orders, status, policies, etc.
Tumulong sa pag-proseso ng orders, returns or exchanges, billing o payment issues kapag applicable.
Magbigay ng tamang impormasyon — product features, promos, availability, company policies, o anumang tanong ng customer.
I-document lahat ng customer interactions and transactions sa system / CRM / logs — complaints, resolutions, follow-ups, etc.
Mag-resolve ng issues or complaints — gamit ang company procedures; kung hindi kaya, i-escalate sa tamang department para ma-handle.
Makipag-coordina sa ibang departments (sales, logistics, technical, etc.) kung kinakailangan para ma-fulfill ang order, refund, or customer request.
Maging maagap at mag-follow up sa customers para siguraduhing naayos ang concern nila at satisfied sila.
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