Kelly Services’ has partnered with a client in Oakville, ON

We are seeking a detail-oriented and customer-focused Customer Complaint Resolution Representative to support our clients Oakville team on a temporary basis. This role is responsible for responding to customer concerns, gathering accurate information, validating complaints, and working within company guidelines to provide timely and professional resolutions.

The successful candidate will act as a key point of contact for customers, helping to resolve issues directly where possible and escalating concerns to the appropriate internal teams when further support is required.

Key Responsibilities:

• Respond to customer complaints in a professional, timely, and empathetic manner.
  
• Review and validate customer concerns to ensure complaints are accurate and properly documented.
  
• Handle complaints in accordance with company policies, pr...