Excellent command of written/spoken Eng, Cantonese, Mandarin & Japanese (N1)Resolve issues on problems & complaintsMembership & operations related administration worksWorking Hour
Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)
About this role...
Handle phone calls / emails / live chat inquiries from members professionallyAddress members/clients enquiries with appropriate solutions effectivelyAssist on investigation and resolve issues on problems & complaintsDeliver quality services to members, clients and other stakeholdersResponsible for all membership & operations related administration worksMaintain a strong awareness of good practice business processes and policy complianceEnsure client accounts are set-up and administer efficiently and effectivelySupport effective management of client relationshipsLearn, maintain a...