Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This role is conducted within our Provider Services group, and the quality of support you deliver will translate directly into better care for patients.

Primary Responsibilities

• Answer incoming phone calls from healthcare providers (e.g., physician offices, clinics) and identify the type of assistance the provider needs (benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
• Resolve issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
• Deliver information and answer questions in a positive manner to f...