Job Title: Custom Service Representative

Location: Remote ( for a Canadian Company)

Job Type: Full-time, permanen

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Job Descript

ion:This is a full-time remote role as a Customer Service Representative. In this role, you will be responsible for delivering exceptional client service across phone, video, chat, and email channels. You will handle the onboarding of new clients, resolve queries and complaints, and manage client payments. You will collaborate closely with other teams to improve client service processes and provide feedback to enhance the customer experience. As the role evolves, it may be adjusted to align with business needs and the unique skills and talents of each team mem

ber.
Responsibili

• ties:Handle and resolve customer queries, complaints, and service requests over the phone, video, chat, and e
• mail.Conduct client onboarding to ensure a s...