Job Description

Arrow Global Service Chain Service Inc. / Asia Service Center

Position

Customer Service Representative

Reporting Relationship

Customer Service Manager

Competency Model

Sales

Job Objective

To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

Key Responsibilities

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled prod...