Description We are looking for a Customer Service Representative to support a high-volume onboarding initiative for residents in Petersburg, Virginia. This Contract position will focus on assisting a large customer base through inbound phone support, guiding callers through account setup, and capturing accurate billing and service details. The ideal candidate is comfortable handling a fast call pace, delivering helpful service, and maintaining accuracy while entering customer information.

Responsibilities:
• Manage a steady stream of inbound calls from customers seeking assistance with service enrollment and account setup.
• Verify and record caller details such as name, service address, and billing information with a high level of accuracy.
• Help new customers complete the onboarding process by clearly explaining next steps and required information.
• Enter customer data into company systems promptly and correctly while following established procedures.
• Use ...