About the Opportunity
We're seeking customer-focused professionals to join a fast-paced healthcare call center team. In this role, you'll serve as a key resource for members and customers, handling inbound calls, answering questions, and providing support related to healthcare and pharmacy benefits. This position is ideal for individuals who thrive in a high-volume environment, enjoy helping others, and have strong attention to detail.
Key Responsibilities

+ Handle a high volume of inbound customer service calls and occasional follow-up calls.

+ Assist customers with prior authorization inquiries, healthcare-related questions, and other account-related concerns.

+ Accurately document and update customer information across multiple systems and databases.

+ Maintain a high level of quality, accuracy, and professionalism during every interaction.

+ Research customer issues and provide timely resolutions while ensuring confidentiality and ...