Description We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Racine, Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring each inquiry is handled with accuracy and care. In this role, you will serve as a key point of contact for callers while also assisting with order processing and follow-up communication.

Responsibilities:
• Respond to incoming customer calls with professionalism, empathy, and a solution-focused approach.
• Assist callers with questions, service needs, and general support while delivering a positive customer experience.
• Enter orders and update customer information accurately within the appropriate systems.
• Handle both inbound and outbound phone communication to resolve issues and provide timely follow-up.
• Document customer interactions clearly so records re...