Job Title: Customer Service RepresentativeJob Description
The Customer Service Representative plays a pivotal role in supporting the Customer Service Supervisor and department in executing daily activities. This includes creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role also involves generating freight quotes using established company policies and procedures and providing excellent customer service support via telephone and email.
Responsibilities

+ Create and issue invoices as part of the billing cycle.

+ Verify charges to ensure accuracy.

+ Generate quotes for freight using company policies and procedures.

+ Provide excellent customer service support through telephone and email.

+ Manage and communicate with customers using email 90% of the time.

+ Handle communication of client needs, concerns, and delivery information through approximately 100-200 emails/updates per day.<...