Job Title: Customer Service RepresentativeJob Description
As a Customer Service Representative, you will play a key role in ensuring smooth operations by utilizing your customer service expertise in a dynamic environment. This position involves managing both inbound and outbound calls, scheduling appointments, and directing calls to the appropriate department.
Responsibilities

+ Answer incoming calls and provide assistance to callers.

+ Make outbound calls for scheduling, follow-up, or confirmations.

+ Schedule and coordinate appointments, managing calendar logistics.

+ Direct calls accurately to the right department or team member.

Essential Skills

+ 1-3 years of customer service or call center experience.

+ Proven ability to manage a high volume of inbound calls professionally.

+ Experience in making outbound calls.

+ Strong phone presence and verbal communication skills.

+ Patient and pro...