Customer Service Representative – Hot Runner & Parts Specialist

As a Customer Service Representative – Hot Runner & Parts Specialist, you’ll help customers keep production running with accurate parts and service support that builds long‑term trust. You’ll join Mold‑Masters, a Hillenbrand company, in Querétaro, Mexico, supporting reliable operations, strong customer partnerships, and steady aftermarket growth.

WHAT YOU'LL DO

• Respond to customer inquiries for hot runner systems, spare parts, repairs, and service by confirming requirements, clarifying details, and providing accurate information to support timely next steps.
• Prepare quotations for parts, repairs, and service requests by identifying applicable items, pricing, and lead times with complete documentation so customers receive clear and reliable offers.
• Process customer orders and service transactions in ERP, CRM, and related systems with accuracy so fulfillment, invoicing, a...