Position Overview
Description We are looking for a dedicated Customer Service Representative to join our ambulatory clinic team in Seattle, Washington. In this long-term contract role, you will play a vital part in ensuring positive patient experiences by providing exceptional service and seamless coordination. This position is ideal for someone who thrives in a collaborative environment and is passionate about delivering outstanding customer care.
Responsibilities:
β’ Handle a high volume of inbound and outbound calls, addressing patient inquiries with attention to detail and empathy.
β’ Schedule appointments accurately and efficiently while managing daily patient schedules.
β’ Greet and room patients, ensuring they feel welcome and comfortable from arrival to departure.
β’ Process payments and revenue transactions with attention to detail and accuracy.
β’ Communicate test results and other critical information to patients in a clear and detail-oriented manner.
β’ Coordinate with a...