Order Management & Customer Service
Manage the complete Quota-to-Cash (QTC) process from order receipt through delivery and billing.Create, update, and maintain sales orders in ERP systems, ensuring data accuracy and compliance with company policies.Monitor order status and proactively manage open, blocked, delayed, or at-risk orders.Coordinate with customers, Sales, Supply Chain, Logistics, and Finance teams to resolve order issues and ensure timely delivery.Provide shipment updates, shipping documentation, invoice support, and post-order follow-up.Handle customer inquiries, complaints, and escalation cases in a timely and professional manner.Support customer account creation, material extension, and system master data maintenance.Sales Operations Support
Support sales teams with quote, order, pricing, and commercial process execution.Conduct order and quote research, issue re...