Job Summary We are seeking customer-oriented and service-driven individuals to join us. The successful candidate will be responsible for handling customer interactions across multiple communication channels, including inbound and/or outbound calls, emails, and live chat, while delivering accurate information and quality customer service in a professional manner.
Key Responsibilities - Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer enquiries via email, live chat, and other communication channels.
- Provide accurate information and appropriate resolutions to customers based on operational guidelines and procedures.
- Escalate cases to the relevant departments in accordance with established SOPs where required.
- Maintain proper documentation and records of customer interactions within the system.
- Support operational activities and administrative duties assigned by th...