Customer Service Representative
Spartan

Job Overview

The Customer Service Representative / Breakdown Coordinator is responsible for managing customer interactions, handling commercial vehicle breakdown cases, coordinating dealers and workshops, and ensuring accurate, timely communication and resolution of customer concerns.
We are seeking a motivated, bilingual (English and an additional language) Customer Service Representative to join our team. This role is critical in ensuring seamless customer support, efficient breakdown management, and strong collaboration between customers, dealers, and service providers. Additional language skills will be advantageous.

The ideal candidate will:

• Handle high volumes of calls, emails, and WhatsApp messages.


• Demonstrate technical knowledge of commercial vehicles, maintenance processes, and workshop operations.


• Provide professional service advis...