Overview

The project provides omnichannel customer service and technical support—via voice, chat, and email—for pre-sales (product specs, compatibility) and after-sales (installation, quality, warranty). A trained team handles orders, logistics, and promotions, offering multi-time-zone support to protect brand image and customer loyalty.

Responsibilities

• Answer technical-related inquiries, including pre-sales questions and after-sales support.
• Address non-technical-related queries, such as purchase inquiries, warranty concerns, delivery status, and logistics information.
• Respond to customers through various channels, including chat, email, and hotline.

Qualifications

• Senior High School graduate or higher education level.
• Fluent in English, both written and verbal.
• Strong ability to adapt to a fast-paced, dynamic work environment.
• High attention to detail and accurac...