Are you passionate about helping others and making a difference every day?

Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit's Department -supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc

What You'll Do:

- Answer incoming calls and emails from current and prospective employees, students and retirees.

- Complete different reporting and audits as needed

- Help members understand the benefits offered

- Solve problems quickly and accurately to avoid repeat calls

- Document all interactions in our system

- Navigate multiple tools while staying foc...