Description
As a Customer Service Representative, you bring value to the organization with your ability to handle virtually any customer related situation. The Customer Service Representative takes ownership of every customer inquiry – whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.

+ Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

+ Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

+ Maintain customer accounts and the details of each customer interaction within the CRM tool.

+ Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.