Customer Service Representative with Dutch - Castilla La Mancha

Location: Castilla La Mancha, Spain.

Client: BIKE24

Your mission:

To expand the market for our Dutch‑speaking customers, we are looking for a customer service representative with fluent Dutch language skills who is also a bike enthusiast with great interest in bikes or with an already existing good basic knowledge of bike parts and components. A direct link to our customers, complex questions and your professional answers, trainings and personal development await you within this new challenge.

Responsibilities

• Handle diverse customer questions and provide first point of contact and problem solving.
• Communicate with customers via telephone and email regarding product advice, order process, invoicing and more.
• Handle claims and find best possible solutions for dissatisfied customers.
• Use decision‑making powers to bring quick...