Job Summary:

The Customer Service & Sales Specialist is responsible for promoting products and services, assisting customers, and achieving sales targets through excellent communication and customer engagement. This role requires experience in both sales and customer service within a BPO environment.



Qualifications:

College level

With at least 1 year of BPO sales experience

With at least 1 year of BPO customer service experience

Strong sales, negotiation, and persuasion skills

Excellent verbal communication and interpersonal skills

Customer-focused with the ability to build rapport

Goal-driven and able to work in a fast-paced environment

Computer literate and able to navigate multiple systems



Key Responsibilities:

Promote and sell products or services to customers

Handle customer inquiries and provide appropriate solutions

Meet or exceed sales and performance targets